Playnbrag

Responsible Gambling & Gaming

1. Protecting Minors & Support Groups
2. Protecting the Vunerable & Problem Gamblers & Support Groups / Organisations

1.Protecting Minors & Support Groups

Playnbrag’s policy is clear: It is illegal for anyone under the age of 18 to open a Cash account or to gamble Cash on Playnbrag.

Customers funding with at risk payment methods are locked at the point of registration until the customer’s age has been verified.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.


Ensuring that children and other vulnerable persons will be protected from being harmed or exploited by gambling.

Our policy is that any person or child under the age of 18 is not allowed to gamble on our site. To do so, or attempt to so will result in the respective account been disabled and any winnings will be forfeited, but any *bets placed will be returned. Both random checks and checks where we have been notified of illegal activity will take place. Failure to comply with and give the necessary requested *documentation (official government approved documentation) within 72 hours will result in the account to remain frozen / disabled until we can verify the person is over the legal age.

We will also state that when we request age verification your account will be frozen until we have verification. This will include a player not been able to place any further bets or withdraw any funds.

*If you are unable to provide us with clear evidence that you are 18 or over we will return any residual balance, up to the value of your initial deposits, at the time of the unsuccessful verification.

Parents can also notify us at - reportminor@playnbrag.com – to close a account where a simple verification process will take place.

Our age verification process and procedure is as follows;

We will carry out age verification at point of deposit for any type of payment other than a credit card to verify the customer is over the legal age of 18 years old. The customer will be requested to upload id verification - any identification carrying the PASS logo (for example Citizencard or Validate), a driving licence (including provisional licence) with photocard or a passport (for U.K. citizens).

No winnings will be withdrawn from the account until the age verification has been satisfactorily completed.

If age verification has not been satisfactorily completed within 72 hours of the customer applying to register to gamble and depositing money:

  • the account will be frozen

  • no further gambling will be permitted until age verification has been successfully completed

  • if on completion of age verification the customer is shown to be underage, we will return to the customer any money paid in respect of the use of the gambling facilities, but no winnings shall be paid

*In respect to players outside the U.K. we will request the following id verification – (along with the same follow up processes and procedures)

*We will carry out age verification at point of deposit for any type of payment other than a credit card. The customer will be requested to upload id verification - any government approved identification such as Driver’s Licence or Passport of the Country in question or any other identification approved by the government of the respective jurisdiction.

Parental Supervision

Parents must take responsibility and need to be vigilant against underage gambling. Some points for parents to consider are:

  • Be mindful of what websites are being accessed. Parental filters are available with most browsers, however additional filtering solutions can be used (see below).

  • Never leave your account logged in while away from the computer, when it may be possible for your child to access the computer.

Filtering Systems

Playnbrag encourages its customers to prevent minors from accessing gambling websites. ICRA (the Internet Content Rating Association) are part of the Family Online Safety Institute, and provide general information and advice about internet safety. Visit them at: www.fosi.org.

Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. Because our pages are ‘labelled’, filtering solutions being used to prevent gambling access are able to detect our site content, and block our pages. If you share your computer with friends or family who are under the legal age to register or bet with our site, Parental filtering solutions such as the 4 listed below will be available on our site:

Net Nanny™ http://www.netnanny.com

CyberPatrol http://www.cyberpatrol.com

Smooth Wall https://www.smoothwall.com

Web Titan https://www.webtitan.com/webtitan


Here is a list of support agencies for both Parents and Youths with any issues or need help resolving any problems or difficulties.


Support Agencies for Youth/Parents

GamCare

GamCare provides information, advice, support and free counselling for the prevention and treatment of problem gambling. In addition to a telephone support line, GamCare provides a range of online support services, from its confidential NetLine, through to peer-to-peer services including a Forum and Chat/Support room.

Contact details

Online Support: http://www.GamCare.org.uk

Phone support: 0845 6000 133

Childline

ChildLine is a counselling service for children and young people.

Phone Support: 0800 1111

Email and 1-2-1 service is also available via their website at http://www.childline.org.uk

NSPCC Helpline

If you are an adult and are worried about a child, please contact the NSPCC Helpline.

NSPCC Helpline: 0808 800 5000

Website: http://www.nspcc.org.uk

Parentline Plus

Website: http://www.parentlineplus.org.uk/

Helpline: 0808 800 2222

We will clearly state on our site that people under the age of 18 are not permitted to do cash bets on our site. Any attempt to do so or if one is found to have broken these guidelines you will be immediately barred & any winnings will be forfeited while any money deposited will be returned to them*. The person in question and their Internet protocol will be reported to the relevant authorities / police.

We will also state that when we request age verification your account will be frozen until we receive verification. This will include a player not been able to place any further bets or withdraw any funds.


2.Protecting the Vunerable, Problem Gamblers & Support Groups / Organisations

We are encouraging people to use this site for it’s intended purpose. That is one of fun and entertainment among friends, and not solely monetary gain.

One of the reasons we have set a daily / weekly cap on the betting limit is to deter both problem gamblers and professional gamblers from using the site.

We encourage You to use our service sensibily and place bets within your means that does not put pressure on your fiances resulting in taking the fun element out of it.

If you feel you are developing a gambling problem and are betting too often you can email us to take a time out from the service from 24 hours to 6 months by contacting us at - timeout@playnbrag.com with your requested “time out” period. If you would rather us prevent you from using the site you can contact us at - selfexclusion@playnbrag.com – and we will stop you from accessing our site for the next 12 months within 48 hours of the request been submitted.

Likewise if you see a friend or a loved one using the service to often or betting outside their means you can notify us immediately at - reportlovedone@playnbrag.com – and after a verification process we will block access to the account.

Once the the request and verification has taken place any remaining balances / funds will be withdrawn to the Player’s bank / payment account by a method determined by us (conditional upon complete account verification where appropriate).

Any existing leagues you are in will continue as before and you will be forwarded the winnings if you win, after which when the last league ends the account will become inactive and close.

Also please see a list of links below for help and support on our site for people that have gambling problems or addictions.

http://www.gambleaware.co.uk/confidential-support-and-advice

National Gambling Helpline

The National Gambling Helpline is operated by GamCare and offers free and confidential support, information and advice on problem gambling either via telephone (Helpline), online (NetLine) or text. It can also include direction to chat room forums and printed information depending on what you need and when.

GamCare's experienced staff can provide information and advice, refer you to other sources of help and also tell you what may be available locally. This can include referral to sources of help about money and debt advice, along with identifying other suitable forms of personal help suchas counselling, and crisis support. GamCare also offers free face-to-face and online counselling for those affected by a gambling problem either directly or via its network of treatment providers across Britain.

National Gambling Helpline 0808 8020 133 and NetLine (UK only).

GamCare

GamCare operates the National Gambling Helpline and offers free and confidential support, information and advice on problem gambling either via telephone (Helpline), online (NetLine)or text. GamCare also offers free face-to-face and online counselling for those affected by a gambling problem either directly or via its network of treatment providers across Britain. In addition, GamCare provides online advice on self-help strategies, and practical advice to family and friends of people experiencing problems.

www.gamcare.org.uk

National Problem Gambling Clinic

The Central and Northwest London NHS Foundation Trust (CNWL) operates the National Problem Gambling Clinic located in Soho, London, to provide free and confidential treatment services to gamblers and others adversely affected by gambling.

4th Floor

Soho Centre for Health

1 Frith Street

London

W1D 3HZ

T: 020 7534 6699

F: 020 7534 6700

Gordon Moody Association

The Gordon Moody Association provides residential treatment for people experiencing significant problems with their gambling.

47 Maughan Street

Dudley

West Midlands

DY1 2BA

T: +44 (0)1384 241292

E: info@gordonmoody.org.uk

http://www.gordonmoody.org.uk/

Gamblers Anonymous

Gamblers Anonymous is a group of men and women who have joined together to tackle their own gambling problem and help others do the same.

National: 020 7384 3040

Scotland: 08700 50 88 81

http://www.gamblersanonymous.org.uk/

Gam-Anon UK and Ireland

Gam-Anon provides support to anyone affected by another person's gambling problem.

National: 08700 50 88 80

London: 020 7384 3040

Midlands: 0121 233 1335

North East: 0114 262 0026

North West: 0161 976 5000

Scotland: 0141 630 1033

http://www.gamanon.org.uk/

National Debtline

The National Debtline provides free confidential and independent advice on how to deal with debt.

England and Wales: 0808 808 4000

Scotland: 0808 808 4000

http://www.nationaldebtline.co.uk/

Money Advice Service

The Money Advice Service is an independent service which gives free, unbiased money advice to everyone across the UK – online, over the phone and face to face. Helpline Number: 0300 500 5000

https://www.moneyadviceservice.org.uk/

Citizens Advice Bureau

Citizens Advice Bureau help people resolve their legal, money and other problems by providing free information and advice from nearly 3,400 locations in England, Scotland, Wales and Northern Ireland.

http://www.citizensadvice.org.uk/

Self Help Advice Guide from Citizens Advice Bureau

http://www.adviceguide.org.uk/

Other Support Organisations
Gambling Therapy

Gambling Therapy is run by the Gordon Moody Association and offers a multilingual service, making help and support accessible should your first language not be English. Their services include online advice and practical and emotional support for individuals through a helpline, online support groups, a forum, and a database of useful resources.

www.gamblingtherapy.org.uk

National Domestic Violence Helpline

The National Domestic Violence Helpline provides confidential support and information to women and children affected by domestic violence. Information and support is also provided to friends and family seeking to support women and children who are experiencing, or who have experienced domestic violence.

The Helpline is operated by Women’s Aid - www.womensaid.org.uk - and Refuge - www.refuge.org.uk

Respect Phoneline

The Respect Phoneline is an information and advice line for people who are abusive towards their partners. This Phoneline is open Monday, Tuesday, Wednesday and Friday from 10.00 am - 1:00 pm and from 2:00 pm - 5:00 pm.

United Kingdom: 0845 122 8609

Text 07624 818 326

E: phoneline@respect.uk.net

http://www.respect.uk.net/

Drinkaware

The Drinkaware website helps those who are worried about their drinking and provides information on responsible drinking. The website is operated by the Drinkaware Trust.

T: 020 7307 7450

http://www.drinkaware.co.uk/

Samaritans

The Samaritans offer help by telephone, email, letter and face to face in most of their branches. They are available in the UK and Ireland.

There are many other places and people to seek help from. Sometimes just talking to someone helps – a trusted friend, your doctor or someone from your church or faith community can be a great support.

http://www.samaritans.org/

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

http://www.mind.org.uk/