We recognise that although for most gambling is fun, for others it can become a problem. As a result we provide a self-exclusion & timeout facility for those wanting to control their gambling. If you feel you are developing a gambling problem and are betting too often you can email us to take a time out from the service from 24 hours to 6 months by going to the Contact Us Page and Select Under - Choose Category - Exclusion / Report - and then Under - Choose Type - Time Out - and send us a message with the requested “time out” period. If you would rather us prevent you from using the site you can go to the - Contact Us Page and Select Under - Choose Category - Exclusion / Report - and then Under - Choose Type - Self Exclusion - and send us a message to self exclude yourself from our service. And after we will stop you from accessing our site for the next 12 months immediately of the request been submitted.
Both services are briefly outlined below, for full comprehensive information on both Please refer to “SELF EXCLUSION” & “TIME-OUT PERIOD” Sections under Terms & Conditions.
During this period Your Playnbrag online account that You hold will be temporarily closed. The facility will be automatically removed upon the expiry of the period, or can be removed at any point upon request. While the time out is in place, We will endeavour not send You any marketing material.
Self-exclusion is a formal process whereby You request us to prevent You from being able to access Your Playnbrag online account for a period of 12 months.
We will action Your request to self-exclude Your online Account within approximately 48 hours of receipt of Your request and confirm this to You by email.
We reserve the right to contact You should any further information be required.
Any remaining balances will be returned to You by a method determined by us (conditional upon complete account verification where appropriate).
Any existing leagues you are in will continue as before and you will be forwarded the winnings if you win, after which when the last league ends the account will become inactive and close.
We accept no responsibility or liability if You fail to provide, or provide inaccurate or incomplete information which prevents us in our sole determination from applying Your self-exclusion to Your Account.
We may refuse to apply Your self-exclusion to any playnbrag account if there is any doubt at our sole discretion whether the account belongs to You.
You cannot revoke, rescind or withdraw this self-exclusion agreement prior to the stated expiry date. A new Playnbrag account of any kind may not be opened.
During Your self-exclusion period, we will take reasonable steps to ensure that You will no longer receive marketing materials. We will also employ reasonable automated checks to endeavour to ensure that You can no longer transact with Playnbrag.com.
During Your period of self-exclusion, You have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing (or asking a 3rd party on Your behalf) to participate in gambling and betting services via Playnbrag online operations.
During Your self-exclusion period, in the event (or in circumstances that are beyond Playnbrag's reasonable control) :
You inadvertently receive marketing material and You continue gambling as a result; and/or
You circumvent Your self-exclusion agreement by (including but not limited to) (i) continuing to gamble; or (ii) by opening and operating new accounts; and/or (iii) automated checks and/or IT or software programmes fail to recognise any attempt by You to circumvent Your self-exclusion:
Playnbrag.com shall have no responsibility or liability to You or any third party and is therefore under no obligation to return any deposits, winnings, or other funds in respect of such activity online.
Any accounts found to be in breach of a self-exclusion agreement will be closed as soon as they are discovered.
At the end of a self-exclusion period You can contact a member of our Playnbrag Customer Service team by going to the Contact Us Page and Select Under - Choose Category - Re-Activate Account - and then send us a message to get your account re-activated.
Following this Your accounts subject to Your self-exclusion request will be reactivated and Your self-exclusion lifted unless You contact us again within this period and request for Your self-exclusion to remain in place for a further 12 month period.
Any account subject to Your self-exclusion may not be reactivated until any existing Playnbrag self-exclusion agreement has terminated.
As part of this process we also recommend that You self-exclude from other Operators at Your earliest opportunity. Please also refer to our Responsible Gambling & Gaming page where You will find additional information and a support contact number for the National Gambling Helpline should You wish to use the free counselling service they provide.